Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and gourmet products, we offer a dedicated satisfaction guarantee to ensure your order arrives in peak condition. If your items are damaged or incorrect, please contact us within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any temperature issues or physical damage to the cheese and vacuum seals.

• 2.
  Document the Issue

  Take clear photographs of the product, the packaging, and the shipping label if you notice any discrepancies or quality concerns.

• 3.
  Contact Fromager Support

  Email our team at support@lafromagerie.com with your order number and photos to initiate a claim for perishable goods.

• 4.
  Resolution Process

  Our cheese experts will review your request and issue a refund or dispatch a fresh replacement within 48 hours of approval.